Managing Alerts and Notifications
Automated and configurable alerting functionality was designed to help provide a more proactive communication mechanism for designated users and managers of Asset Vision. It allows you to define when important conditions exist in the environment, in which Asset Vision will email the interested parties when the conditions are met.
There is a selection of alert notifiers already provided. The alert notifiers available will depend on the Asset Vision products for which you've been licensed. All of these predefined alert notifiers are Disabled by default.
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Server Location Changed
Notify subscribers whenever the Device Location field changes for a hardware asset.
Check Interval: Every 6 Hours -
New Software Products
Notify subscribers whenever new software is installed or normalized.
Check Interval: Once per day -
No Scan in 30 Days
Notify subscribers of the count of devices without PAD scan in the last 30 days.
Check Interval: Once per day -
PAD Not Connected Within 30 Days
Notify subscribers of the number of PADs that have not connected to the instance in the last 30 days.
Check Interval: Once per day
The following are only available if your organization has been licensed for Client Manager:
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Mobile Device Not Responsive for 7 Days
Notify subscribers of the count of mobile devices what have not responded in the last 7 days.
Check Interval: Every 6 hours -
Unenrolled Mobile Device
Notify subscribers when the number of unenrolled mobile devices increases.
Check Interval: Every 30 minutes
To create a new alert, navigate to Setup > Activity Tracking > Alerts > Manage, and on the Alerts page, click New.
Alert Condition
Configure the Alert Condition type, data view required, and any filter options:
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Alert Condition Type
- Filter matches - Notify whenever number of records matching filter is greater than the threshold
- Filter Matches Increased - Notify whenever the number of records matching filter increases since last check.
- Filter Matches Decreased - Notify whenever the number of records matching filter decreases since last check.
- Column Change - Notify whenever a value changes for a column on any records matching filter.
- Data View - A selection of data views that have been enabled for alerts. If additional data views are required, please contact Scalable Support to review a data view for alert eligibility. A Data View Description will appear here if there is a Description defined for the dataview.
- Threshold - Whenever Filter Matches is chosen as the type, this determines the threshold that initiates the alert. This field becomes Column:, with a drop-down of available columns, whenever the Column Change Alert Condition Type is selected.
- Filter - Filter of the records returned by the Data View, and therefore considered by the Alert Condition Type.
Click Next when ready to proceed to the next step.
Alert Notification
Configure the notification details for the alert:
- Alert status text template: - A configurable template that allows for the user to determine what language should be used in the alert, while still having access to parameters like the count of records matching filter.
- Subscriptions: - A Subscription is an assignment of an email recipient to an Alert Notification. This section provides you the ability to modify the list of subscribers as needed.
Click Test Email (more information below) to send a preview of the notification email, or Next when ready to proceed to the next step.
Test Email
By selecting the Test Email button, a dialog will appear that will allow you to specify an email address that will receive a preview of the desired alert email.
The test email preview will allow you to see if the email would be effective in communicating the intended message of the alert.
Alert Configuration
Complete creation of the new Alert by completing the Alert Configuration requirements:
- Name: - Name of alert, as it will be used in the management menus and email.
- Enabled: - Check to enable the alert, to allow for turning on and off notifications.
- Severity: - Severity level, for help in reporting on urgency of need for resolution.
- Check Every: - Frequency of checking alert conditions, or how often a subscriber could be emailed.
Click Save and Finish when the selections are complete.