How to Reset the PAD Configuration File
If you encounter problems with your PAD and contact Scalable support you may be asked to reset the PAD configuration file. This lesson will walk you through this process.
Navigate to PAD Server Configuration Files
Navigate to: Local Disk (C:) > Program Files > Scalable Software > PAD Server > configuration > live.xml
Open the file with any text editor.
Open live.xml File
The live.xml file should have contents that look similar to those below. If your configuration file was corrupted it may be blank.
<?xml version="1.0" encoding="UTF-8" standalone="no"?>
<configuration>
<jms>
<server>
<address>pad.avinstance.live.scalable.com:443</address>
</server>
</jms>
<pad>
<server>
<lastTimeConnected>1340137237955</lastTimeConnected>
<guid>56814af3-5152-4a1c-84b4-3b81fa13a085</guid>
<name>X201PC</name>
</server>
</pad>
</configuration>
live.xml FIle is Blank
If you open the live.xml file and find that it contains no data or looks very different from the text in the above step.
- Then you should rename the file as live.xml.corrupt.
- If you get a pop-up window warning you about changing the file name extension click Yes to continue.
Open other live.xml.# files and find one that is not blank
Go down the list of the other live.xml.# files and find one that is not blank.
- If you get a pop-up window that the file cannot be opened, then choose Select a program from a list of installed programs
- Click OK to continue.
Open using Notepad
- Select Notepad from the list of programs.
- Click OK to continue.
If File is NOT blank then rename it live.xml
If you the file you open has content then rename the file as live.xml and click Yes to continue when you get the pop-up warning about changing a file name extension.
PAD Configuration File Reset Complete
You have completed the process for resetting the PAD Configuration file. Now you just need to restart the PAD Server. Restarting the PAD Server is covered in the lesson, Restarting a Pad Server Service.