How Do I Get a Registry from a Machine?

This lesson will walk you through the steps to get a registry from a machine to send to Scalable support.

Run regedit

Run regedit

Click on the start menu and type regedit in the search box.  Click on regedit.exe to run the program.

Registry Editor Menu

Registry Editor Menu

Export Registry

Export Registry

Select:  File > Export

Save Registry Export File

Save Registry Export File
  1. Type a name for the registry export file.
  2. For Save as type: choose Text Files (*.txt).
  3. Make sure All is selected for Export range.
  4. Choose a location to save the file and click the Save button.

Compress (zip) File Before Sending File to Scalable Support

Compress (zip) File Before Sending File to Scalable Support

To compress the registry export file, right-click on the file and select Send to > Compressed (zipped) folder.

Send the Compressed File to Scalable Support

Send the Compressed File to Scalable Support

Send the resulting .zip file to Scalable Support