How to Uninstall the Scalable Agent

This lesson explains how to uninstall the Agent on different supported platforms.

Uninstalling any Agent using the Asset Vision interface

Any agent installed on any of the supported platforms may be uninstalled via the Asset Vision interface.

Machines with Agents - Uninstall
  1. Navigate to Setup (Gear Icon) >> Agents >> Status, and select either Machines with Agents or the any of the related sub-menus
  2. Right-click a single agent, and select Uninstall from the contextual menu.
    Conversely, you may also select a number of agents using the check boxes to the left of each Agent record (or use the multi-select boxes at the top left-hand corner of the grid) and click the Uninstall Selected button.

Once this is completed, the agents will be marked for uninstall, and will be instructed to uninstall upon their next successful transmission (within the next 24 hours).

Alternate Supported Methods for Agent Uninstall

In the case where immediate uninstallation of an Agent is desired, there are several ways that each can be done, depending on the agent version and on which device type it is installed. The agent should uninstall within a minute or two after any of the following actions is performed.

Uninstalling the New Agent from a Windows computer

To uninstall the New Agent from a Windows-based machine, use one of the following methods:

Apps and Features:

  1. On the Windows device, open the Apps and Features console (or Apps and Features, or Add/Remove Programs, depending on your version of Windows).
  2. Select the Scalable Desktop Agent or Scalable Server Agent and select Uninstall.

The agent will be uninstalled immediately, which usually takes a minute or so to complete.

Command Line:

  1. Open a command prompt on the client machine where the Agent is installed.
  2. Navigate to one of the following locations:
    • C:\Program Files\Scalable Software\Scalable Agent --> for Windows 64-bit machines.
    • C:\Program Files (x86)\Scalable Software\Scalable Agent\ --> for Windows 32-bit machines.
  3. Run the following command:
    SCInstallerNT /c /u /usessl

The agent will be uninstalled immediately, which usually takes a minute or so to complete.

Uninstalling the legacy Agent from a Windows computer

To uninstall the legacy Agent from a Windows-based machine, use one of the following two methods:

Command Line:

  1. Open a command prompt on the client machine where the Agent is installed.
  2. Navigate to one of the following locations:
  • C:\Windows\System32\ --> for Windows 32-bit machines.
  • C:\Windows\SysWOW64\ --> for Windows 64-bit machines.
  • Run the following command:
    SCInstallerNT /c /u /usessl

The agent will be uninstalled immediately, which usually takes a minute or so to complete.

Service Control Manager:

  1. Open the Service Control Manager (Services.msc, Services from the Start menu, or using a remote management tool) on the client machine where the Agent is installed.
  2. Locate the SSI Survey Client Installer Service, right-click, and select Properties.
  3. At the bottom of the General tab, enter the following Start parameters:
    /c /u /usessl
  4. Click Start.
  5. Click OK to close the service Properties.

Uninstalling the Optimize Agent from a macOS-based computer

To uninstall the macOS Agent the uninstaller will need to be executed. This is located on the Mac machine in the following location:

/usr/local/avagent/uninstall.sh

and should be run as below;

“sudo /usr/local/avagent/uninstall.sh”

Administrative credentials are required to be able to uninstall the Agent.