How to Uninstall the Optimize Agent

This lesson explains how to uninstall the Optimize Agent on different supported platforms.

Uninstalling the Optimize Agent from a Windows computer

To uninstall the Optimize Agent from a Windows-based machine, use one of the following two methods:

Command Line:

  1. Open a command prompt on the client machine where the Agent is installed.
  2. Navigate to one of the following locations:
  • C:\Windows\System32\ --> for Windows 32-bit machines.
  • C:\Windows\SysWOW64\ --> for Windows 64-bit machines.
  • Run the following command:
    SCInstallerNT /c /u /usessl
    Service Control Manager
  1. Open the Service Control Manager (Services.msc, Services from the Start menu, or using a remote management tool) on the client machine where the Agent is installed.
  2. Locate the SSI Survey Client Installer Service, right-click, and select Properties.
  3. At the bottom of the General tab, enter the following Start parameters:
    /c /u /usessl
  4. Click Start.
  5. Click OK to close the service Properties.

Uninstalling the Optimize Agent from a Mac OS X-based computer

To uninstall the OS X Agent the uninstaller will need to be executed. This is located on the Mac machine in the following location:

/usr/local/avagent/uninstall.sh

and should be run as below;

“sudo /usr/local/avagent/uninstall.sh”

Administrative credentials are required to be able to uninstall the Agent.